Exchange/Return Policy

Exchange & Return Policy – Fakhur.com

At Fakhur, we take pride in delivering the right product, every time. While we do not offer exchanges or general returns, we do provide a replacement in case a wrong item is delivered.

✅ Return Eligibility (Wrong Item Only)

You may request a replacement if:

• You received a wrong item (different size, color, or design from what you ordered).
• The product is unused, unworn, and in its original packaging with tags intact.
• The issue is reported within 48 hours of delivery.

❌ Not Eligible For Return or Exchange

• Size issues, style preferences, or change of mind.
• Damaged due to use, mishandling, or after 48 hours of delivery.
• No exchanges or refunds are provided under any circumstances.

🔁 Replacement Process

1. Email us at support@fakhur.com with your order ID and clear photos of the item received.
2. Once verified and approved, we will arrange a replacement of the correct item.
3. No refunds will be issued under any condition.